Monkey Hook Gold
UK Wide Standard Shipping
£3.95 is chargeable to all online orders that are required to be shipped via Courier. Standard parcels are sent via Royal Mail. However, larger/multiple items may be sent via DPD.
Click & Collect - Collection
Your order will usually be ready for collection within one hour. Orders can be collected during our standard opening hours.
How Long Will My Online Order Take To Get To Me?
ALL parcels are sent Royal Mail 2nd Class which is 3-5 business days delivery from the point of collection.
Because we have to give royal mail 24hrs notice prior to any collection, any orders placed up to 3pm during the working day will collected the following working day.
For example: You place your order before 3pm on a Monday. The shipping label will be created for collection the next working day, Tuesday. If you placed your order after 3pm on Monday, your shipping label won't be created until Tuesday. Meaning, your parcel won't be collected until the Wednesday.
If you Place your order on a Saturday before 3pm, then your order will be collected Monday. However, if you place your order after 3pm on the Saturday, then your order won't be collected until Tuesday.
We aim to pack all orders received before 3pm on the same working day for collection the following working day. However, processing times could be between 3-5 working days.
During seasonal periods where a bank holiday might fall, i.e Easter, Christmas and any other religious holidays, there could be delays.
Click & Collect - Your order will usually be ready within 60 minuets.
"Working Days/Hours" - Monday to Friday (9 till 5) excluding bank holidays and the day your order is placed.
In Store & Online
You have the statutory right to return your order for any reason within 28 days (14 days for sale items) beginning with the day you receive/collect the item. Proof of purchase will be required for us to process any return.
Faulty items must be returned to us with the original packaging with proof of purchase. When purchased online both your original and return shipping costs will be refunded at the same time as your refund. You will receive the refunded funds back to your original payment method within 28 days of the return.
In Store Change of Mind
Items can be returned upon a change of mind within 28 days (14 days for sale items) for an exchange or gift card. Items must be resalable with packaging in tact and a presentable condition. We reserve the right to refuse a return on this basis. Your statutory rights are not affected.
Online Change of Mind
As above with the additional term - The customer is responsible for the cost of the return. We are unable to offer a refund on the original and return postage costs. The item remains the responsibility of the customer until it reaches us, if the item is lost/misplaced/damaged or incorrectly delivered by the courier the customer has chosen this is the customers responsibility to solve directly with the courier. This will affect your return. Marvellous Devon Ltd will not be able to contact your chosen courier regarding the same.
If you aren’t completely happy with your order you can return it to us in its original condition and packaging within 14 days for an exchange or full refund, excluding original postage costs. If the item had been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.