FAQ's

 

COVID-19

Our shop will remain open where we are permitted to do so within government guidelines, when you come through the first door directly in front of you is an automatic hand sanitiser that we request you use. We also request customers to wear a facemask unless they cannot for medical reasons, our staff will not question those without a mask as it is trusted that you will only enter without one where a medical reason is present. Where we are forced to close due to government guidelines our website will remain open. 

What Are Your Opening Hours?

Our shop is open 9.30 to 5.30 Monday to Saturday, and we're open 24 hours online. 

How Does Your Shipping Work?

ALL parcels are sent Royal Mail 2nd Class which is 3-5 business days delivery from the point of collection.

Because we have to give royal mail 24hrs notice prior to any collection, any orders placed up to 3pm during the working day will collected the following working day.

For example: You place your order before 3pm on a Monday. The shipping label will be created for collection the next working day, Tuesday. If you placed your order after 3pm on Monday, your shipping label won't be created until Tuesday. Meaning, your parcel won't be collected until the Wednesday.

If you Place your order on a Saturday before 3pm, then your order will be collected Monday. However, if you place your order after 3pm on the Saturday, then your order won't be collected until Tuesday.

During seasonal periods where a bank holiday might fall, i.e Easter, Christmas and any other religious holidays, there could be delays.

Christmas Deliveries

Even though every effort is taken to get your to you before Christmas, once your parcel has left us and is in the Royal Mail System a delivery date is out of our control. During the Christmas period, parcels may take longer to get to you due to the shear volume that Royal Mail have to endure during this time. 

 Covid-19 May also cause additional delays at this time.

If you have any more questions regarding our shipping terms or the status of your order then please do not hesitate to call the shop on 01237459675 or email bideford@marvellousdevon.co.uk