FAQ's

COVID-19

Our shop will remain open where we are permitted to do so within government guidelines, when you come through the first door directly in front of you is an automatic hand sanitiser that we request you use. We also request customers to wear a facemask unless they cannot for medical reasons, our staff will not question those without a mask as it is trusted that you will only enter without one where a medical reason is present. Where we are forced to close due to government guidelines our website will remain open. 

How Much Is Postage?

Postage and Packaging is £3.95 on all orders. If you live within 6 miles of our shop, we offer free home delivery with orders £20 and over.

Click & Collect / Free Home Delivery

We do offer C&C, however during lockdown 3.0 this service has been suspended. Please make use of our "Free Home Delivery" service, all you need to do is spend £20 and live within 6 miles of the shop. Your delivery will then be made following COVID-19 guidelines.

What Are Your Opening Hours?

Our shop is open 9.30 to 5.30 Monday to Saturday, and we're open 24 hours online. 

How Long Will My Online Order Take To Get To Me?

Standard - 3-5 Working Days (Depending on Royal Mail Capacity around COVID-19 & Holidays etc)

Free Local Delivery - We will endeavour to get your products to you within 3-5 working days. (normally faster) It will be delivered by hand by a staff member, who will be following COVID-19 guidelines and the delivery will be contactless. To be eligible to you need to live within 6 miles of our Bideford store and spend £20 or more.

"Working Days" - Monday to Friday, excluding bank holidays and the day your order is placed.