FAQ's

THIS PAGE IS CURRENTLY BEING UPDATED

COVID-19

Our shop will remain open where we are permitted to do so within government guidelines, when you come through the first door directly in front of you is an automatic hand sanitiser that we request you use. We also request customers to wear a facemask unless they can not for medical reasons, our staff will not question those without a mask as it is trusted that you will only enter without one where a medical reason is present. Where we are forced to close due to government guidelines our website will remain open. 

How Much Is Postage?

Carriage is paid on orders £45 and over, otherwise it is a £3.95 charge. If you live within 10 miles of our shop we offer free home delivery with no minimum order value. 

What Are Your Opening Hours?

Our shop is open 9am to 5pm Monday to Saturday, and we're open 24 hours online. 

How Long Will My Online Order Take To Get To Me?

Express - Your order will leave our shop within 24 hours (excluding Sunday and bank holidays) on a next day service.  

Standard - 3-5 Working Days (Depending on Royal Mail Capacity around COVID-19 & Holidays etc).

If you require a faster delivery please contact us and we will arrange this where possible, this may incur an extra charge as you order will be sent by courier on a next day service. 

Free Local Delivery - We will endeavour to get your products to you within 2 working days. It will be delivered by hand by a staff member, who will be following COVID-19 guidelines and the delivery will be contactless. 

"Working Days" - Monday to Friday, excluding bank holidays and the day your order is placed. 

Free Click and Collect - Once you have placed your order will be ready to collect within one hour. Where the shop is open you can collect at any time during our opening hours. If the shop is closed due to government guidelines once you have ordered please email bideford@marvellousdevon.co.uk or call 01237 459675 to let us know when you wish to collect, we will do our best to be able to meet you at your desired time, we ask that you provide a one hour time slot.